What currency are your prices listed in?
All prices are denominated in USD.
What are your shipping rates?
Standard US & CA = $10 (3-7 business days)
Express US & CA = $15 (2-4 business days)
International = $20
*Please note that the timelines above apply after the order has actually shipped and not from the time you place the order. If you have a pre-ordered product in your order and choose express shipping, please note that express shipping will not speed up the ship date.*
How long will shipping take?
Our team will be processing orders Monday - Friday excluding holidays. In stock products will typically take 1-2 days to ship and shipping time will depend on the type of shipping you have selected.
Pre-ordered products have their ship dates communicated on the product page at the time of purchase. Please note that if your order includes other in-stock products we will still be shipping out everything together when your pre-ordered item is ready. If you want us to partial ship your in-stock products ahead of time, please email email@example.com and put in this request.
Are sold out items restocked?
On occasion, we will re-stock some of our popular styles, or release them in new colorways with each collection. It’s worth keeping an eye on our New Arrivals section for items that have been restocked, or signing up to our newsletter to receive exclusive announcements about re-stocks and releases.
I’m unsure about a size/have a fit question. How do I find this information?
To help you choose the correct size, it is recommended to refer to the specific garment measurements provided on each item’s product page. If you still need help, please email us at firstname.lastname@example.org or DM us on Instagram. A member of our team will be happy to help.
Which payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, and Paypal.
What is your online return policy?
We accept returns for store credit only within 30 days from the order’s delivery date (with the exception of final sale items). We only accept items in new condition with original tags attached. Please note that all sales of gift cards, socks, underwear and books are final. For our complete return policy and additional details please refer to our Holiday Return Policy page.
Where do you ship?
Hours ships worldwide.
Can I track my order?
All orders are granted a tracking number. Your tracking number will be included in your shipment confirmation email. Your tracking number/link will allow you to access up to date information on the status of your order.
What should I do if my order hasn't been delivered yet?
Shipments may be subject to delays due to customs, regions, and national holidays. If you have yet to receive your order within 12 business days, or your estimated delivery date has passed, please contact us at email@example.com.
Who can I contact if I have more questions?
For all inquiries, feel free to contact us at firstname.lastname@example.org