FAQ

What currency are your prices listed in?

All prices are denominated in USD. 

When are particular items released?

Most of our items do not have set release dates. The best way to make sure you don't miss out on any new or exclusive releases is to sign up to our newsletter.

Are sold out items restocked?

We do consistently restock our most popular styles so please sign up for the restock notifications on the product page to be notified as soon as they are back in stock.

I’m unsure about a size/have a fit question. How do I find this information?

To help you choose the correct size, it is recommended to refer to the specific garment measurements provided on each item’s product page.

Which payment methods do you accept?

We accept the following payment methods: Visa, Mastercard, American Express, and Paypal. We also offer buy now pay later through After Pay.

What is your online return policy?

We offer store credit and exchanges on returns requested within 14 days of your order's delivery date. Items must be in new condition with original tags attached. Please note that all sales of gift cards, socks, underwear, hats, and books are final. For our complete return policy, please refer to our Return Policy page.

How do I start a return or exchange?

All returns and exchanges are handled through our returns portal. Enter your order number and email, select your items, choose your resolution, and follow the steps to generate your return label. There's no need to email us first.

Where do you ship?

Hours ships worldwide.

Can I track my order?

All orders are granted a tracking number. Your tracking number will be included in your shipment confirmation email. Your tracking number/link will allow you to access up to date information on the status of your order. 

What should I do if my order hasn't been delivered yet?

Shipments may be subject to delays due to customs, regions, and national holidays. If you have yet to receive your order within 12 business days, or your estimated delivery date has passed, please contact us at [email protected].

Do you offer price adjustments?

We do not offer price adjustments.

Am I able to modify my order after its placed?

Unfortunately, we are unable to modify/cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

What are your shipping rates?

USA

Standard — $10 (3–7 business days)

Express — $15 (2–4 business days)

Complimentary Standard Shipping on orders over $100

Canada

Standard — $12 (3–7 business days)

Express — $20 (2–4 business days)

Complimentary Standard Shipping on orders over $200

International

United Kingdom — $20 flat rate

Australia — $25 flat rate

All other countries — rates vary by location

Please note: Shipping timelines begin once your order has been dispatched, not at the time of purchase. If your order contains a pre-order item and you select express shipping, the express service will apply only after the item is in stock and ready to ship.

Who can I contact if I have more questions?

For all inquiries, feel free to contact us at [email protected]