Shipping Information

ORDER PROCESSING

Hours ships worldwide. 

Hours processes orders on weekdays (Tuesday through Friday, excluding holidays). Once your order has shipped, you will receive an email confirmation with the shipping details and associated tracking number.

Although most orders will be shipped out within 2 business days or less, please allow up to 5 business days for processing. Holidays and high volume periods may delay this process. Once an order is placed it cannot be modified or cancelled.

Delivery estimates are provided as guidelines only. The estimated shipping time may be subject to delays due to customs, shipping destination, and national holidays. We ask that you please allow up to 12 business days before contacting us in regards to your order. If you have yet to receive your order within this timeframe please contact us at support@hourscollection.com.

RETURNED TO SENDER PACKAGES

If your package is not successfully delivered and is sent back to Hours by the courier, we will contact you and refund the merchandise. The original shipping fee is not refundable.

SHIPPING COSTS & TIMELINES

USA

Standard — $10 (3–7 business days)

Express — $15 (2–4 business days)

Complimentary Standard Shipping on orders over $75

Canada

Standard rates vary by location but include all applicable duties, so there’s nothing extra to pay upon delivery. Transit times are typically 3–7 business days depending on your address.

Complimentary Standard Shipping on orders over $200

International

Rates vary by location

Please note: Shipping timelines begin once your order has been dispatched, not at the time of purchase. If your order contains a pre-order item and you select express shipping, the express service will apply only after the item is in stock and ready to ship.

SHIPPING PROTECTION

We have partnered with Zen Shipping Protection to help protect your packages. To find out more information and answers to frequently asked questions about package protection, click here.