What currency are your prices listed in?

All prices are denominated in USD. 

What are your shipping rates?

Standard US & CA = $8 (3-7 business days)
Express US & CA = $15 (2-4 business days)
International = $15 

*Please note that the timelines above apply after the order has actually shipped and not from the time you place the order. If you have a pre-ordered product in your order and choose express shipping, please note that express shipping will not speed up the ship date.*

When are particular items released?

Most of our items do not have set release dates. The best way to make sure you don't miss out on any new or exclusive releases is to sign up to our newsletter.

Are sold out items restocked?

On occasion, we will re-stock some of our popular styles, or release them in new colorways with each collection. It’s worth keeping an eye on our New Arrivals section for items that have been restocked, or signing up to our newsletter to receive exclusive announcements about re-stocks and releases.

I’m unsure about a size/have a fit question. How do I find this information?

To help you choose the correct size, it is recommended to refer to the specific garment measurements provided on each item’s product page.

Which payment methods do you accept?

We accept the following payment methods: Visa, Mastercard, American Express, and Paypal.

What is your online return policy?

We accept returns for store credit only within 14 days from the order’s delivery date (with the exception of final sale items). We only accept items in new condition with original tags attached. Please note that all sales of gift cards, socks, underwear and books are final. For our complete return policy and additional details please refer to our Return Policy page.

Where do you ship?

Hours ships worldwide.

Can I track my order?

All orders are granted a tracking number. Your tracking number will be included in your shipment confirmation email. Your tracking number/link will allow you to access up to date information on the status of your order. 

What should I do if my order hasn't been delivered yet?

Shipments may be subject to delays due to customs, regions, and national holidays. If you have yet to receive your order within 12 business days, or your estimated delivery date has passed, please contact us at support@hourscollection.com.

Who can I contact if I have more questions?

For all inquiries, feel free to contact us at support@hourscollection.com