Holiday Shipping Information
HOLIDAY ORDER PROCESSING
Hours ships worldwide.
Hours processes orders on weekdays (Monday through Friday, excluding holidays). Once your order has shipped, you will receive an email confirmation with the shipping details and associated tracking number.
Although most orders for in stock products will be shipped out within 2 business days or less, please allow up to 5 business days for processing. Holidays and high volume periods may delay this process. Once an order is placed it cannot be modified or cancelled.
For pre-ordered products, the shipping date will be communicated on the product page at the time of purchase. If an order contains a pre-ordered product, we will ship the entire order on the date specified for the pre-ordered item unless the customer requests partial shipping. If you would like us to partial ship your order for in-stock items before your pre order is done, please email support@hourscollection.com.
Delivery estimates are provided as guidelines only. The estimated shipping time may be subject to delays due to customs, shipping destination, and national holidays. We ask that you please allow up to 12 business days before contacting us in regards to your order. If you have yet to receive your order within this timeframe please contact us at support@hourscollection.com.
RETURNED TO SENDER PACKAGES
If your package is not successfully delivered and is sent back to Hours by the courier, we will contact you and refund the merchandise. The original shipping fee is not refundable.
SHIPPING PROTECTION
We have partnered with Zen Shipping Protection to help protect your packages. To find out more information and answers to frequently asked questions about package protection, click here.
SHIPPING COSTS & TIMELINES
Standard US & CA = $10 (3-7 business days)
Express US & CA = $15 (2-4 business days)
International = $15
Free shipping over $75 USD
*Please note that the timelines above apply after the order has actually shipped and not from the time you place the order. If you have a pre-ordered product in your order and choose express shipping, please note that express shipping will not speed up the ship date.*